EduCare Educational Services Limited ("EduCare", "we", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website, app, or services.
1. Information We Collect
Information you provide:
- Name, email address, mobile number, date of birth
- Academic information (class, target exam, score history)
- Payment and billing information
- Photos or videos you upload to our platform
- Messages and communications with faculty or support
Information collected automatically:
- Device information (type, OS, browser)
- IP address and approximate location
- Usage data (pages visited, videos watched, tests taken)
- Cookies and similar tracking technologies
2. How We Use Your Information
- Providing, personalizing, and improving our educational services
- Processing enrollments, payments, and refunds
- Sending exam alerts, results, and course updates
- Analyzing performance to offer personalized learning recommendations
- Customer support and responding to queries
- Marketing communications (you can opt out at any time)
- Legal and compliance obligations
3. Information Sharing
We do not sell your personal information. We may share information with:
- Service providers: Payment gateways, SMS/email providers, cloud hosting vendors operating under confidentiality agreements
- Educational partners: Where you have enrolled in a program requiring third-party involvement
- Legal authorities: Where required by law, court order, or government regulation
- Business transfers: In the event of a merger, acquisition, or asset sale
4. Cookies & Tracking
We use cookies and similar technologies to remember your preferences, keep you logged in, analyze usage, and show relevant content. You can control cookies through your browser settings. Disabling cookies may affect some features of our platform.
5. Data Security
We use industry-standard security measures including SSL/TLS encryption, secure data storage, access controls, and regular security audits. However, no internet transmission is 100% secure. Please use strong passwords and keep your credentials private.
6. Your Rights
You have the right to:
- Access, update, or delete your personal information
- Opt out of marketing communications
- Request data portability
- Lodge a complaint with data protection authorities
To exercise these rights, contact us at privacy@educare.in
7. Children's Privacy
Our services are intended for students aged 13 and above. For students under 18, we require parental consent during enrollment. We do not knowingly collect personal data from children under 13 without parental permission.
For privacy-related queries or requests:
Data Protection Officer
EduCare Educational Services Limited
No. 5/2, 2nd Floor, Whitefield, Bengaluru – 560037
Email: privacy@educare.in
Phone: +91 9888298046